ABSTRACT
Government at all levels are forced to prioritise and restrict public expenditures due to budget deficits and the inefficient management of large infrastructure projects. Due to the shortage of resources for healthcare delivery leading to decline in the quality of care, there is considerable interest in PPP initiatives for the provision of finance and management of health care to ordinary people. The PPP option due to its complexities has led to some projects failure leading to wastage of huge resources and time. Studies have shown that majority of these project failures are as a result of public opposition leading to outright cancellation of the projects. Due to the lack of empirical studies on user satisfaction with PPP projects in Nigeria, this study assessed the satisfaction of users of PPP projects from both employees and patients' perspectives of two university teaching hospitals in Nigeria. A total of 580 questionnaires were distributed to Employees and Patients of University College Hospital, Ibadan (Oyo state) and Lagos University Teaching Hospital, Lagos (Lagos state). The data received from these respondents were analysed using both descriptive and inferential statistics with the aid of SPSS to determine their levels of satisfaction with the facilities and services provided. It was observed that the patients were more satisfied with the projects than the employees. The patients rated the staff members the highest implying that they were quite confident in the healthcare providers‟ reliability and expertise. The employees were most satisfied with the reliability of the facilities in maintaining confidentiality. The study also observed that there is a positive significant relationship between quality parameters and overall satisfaction. The study therefore concluded that necessary improvement adjustments need to be done in all areas of quality performance especially the facilities to increase the satisfaction of the users of these projects.
ABSTRACT
Pseudomonas aeruginosa is one of the biofilm-forming bacteria implicated in infections such as, urinary tract infections, medica...
Background of the Study
Access to clean and safe drinking water is a fundamental human right, yet millions of people aro...
ABSTACT
The Armed Forces Act (Cap A20) Laws of the federation of Nigeria 2004 is presently the Military Law regulating the Nigerian Armed...
ABSTRACT
Characterization and concentration of Kurungu Iron ore has been undertaken. Bulk samples were collected from the deposit site lo...
Background of the Study
IT compliance regulations are critical for ensuring that organizations adhere to legal and ethic...
ABSTRACT
The objective of this study was to determine the impact of motivation on workers productivity...
Background of the Study
Suicide is a growing public health concern among university students globally. Stress, academic pressure, financi...
ABSTRACT
In work environments, people of different cultures and backgrounds have to work together, so t...
Abstract
This study is on the impact of depressed economy on real estate finance. The total population for the stu...
ABSTRACT
The purpose of this study was to explore the role of gender culture in shapin...